Terms of Service
Last updated: 19 June 2026
1. Agreement
By accessing embersoullabs.com or using EmberSoul Labs products (“Services”), you agree to these Terms. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.
2. Services
EmberSoul Labs provides business software including EmberCore ERP and EmberOS. Features, availability, and pricing may change. Products marked as in development may not yet be publicly available.
3. Accounts
You are responsible for safeguarding login credentials and for activity under your account. Notify us promptly of unauthorised access at support@embersoullabs.com.
4. Acceptable use
You agree not to:
- violate applicable law or third-party rights;
- upload malware, spam, or unlawful content;
- attempt to breach security or access data not belonging to you;
- reverse engineer or misuse the Services except where permitted by law;
- use the Services to send unsolicited marketing without consent.
5. Customer data
Business customers retain ownership of data they submit. We process customer data to provide the Services as described in our Privacy Policy. Customers are responsible for having a lawful basis to collect and share personal data they enter into the Services.
6. Intellectual property
EmberSoul Labs and its licensors own the Services, branding, and software. We grant you a limited, non-exclusive licence to use the Services according to your subscription or agreement. You retain rights in content you upload.
7. Fees & trials
Paid plans, trials, and billing terms will be presented at signup or in a separate order form. Unless stated otherwise, fees are non-refundable except where required by law.
8. Disclaimers
The Services are provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by Malaysian law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the maximum extent permitted by law, EmberSoul Labs shall not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill. Our total liability for any claim arising from these Terms or the Services shall not exceed the fees you paid us in the twelve (12) months before the claim, or MYR 100 if no fees were paid.
10. Termination
We may suspend or terminate access for breach of these Terms or to protect the Services. You may stop using the Services at any time. Provisions that by nature should survive (e.g. liability limits, IP) will survive termination.
11. Governing law
These Terms are governed by the laws of Malaysia. Courts in Malaysia shall have exclusive jurisdiction, subject to mandatory consumer protections if applicable.
12. Changes
We may update these Terms. Continued use after the updated date constitutes acceptance of the revised Terms.
13. Contact
EmberSoul Labs
Johor Bahru, Malaysia
support@embersoullabs.com